At Cooper Hill, trust is everything - and that includes how we handle your personal information.

 

We understand the responsibility that comes with holding your details. That’s why we treat your information with the same care, respect and discretion we bring to everything we do. Whether you're browsing our site, enquiring about a property, or working with us as a client, your privacy matters.

​​​​​WHAT WE COLLECT - AND WHY

We collect personal information when it helps us serve you better. This may include:

• Your name and contact details (phone number, address, email)

• Your property preferences or interests

• Property details and pricing

• Information related to property sales, purchases, or rental applications
 

If you share more sensitive information - such as financial circumstances, employment, or reasons for selling - we treat that with strict confidentiality. For sellers, we never disclose your motivations to buyers. That’s your story to tell, not ours. If you're applying for a tenancy or a role with us, we may request additional background checks such as references or credit information - always handled with care and discretion.​

​​HOW WE COLLECT IT

We only collect personal information that you willingly provide, or that is already publicly available. This might happen when:

• You enquire about our services

• You attend an open home or book an inspection

• You join our mailing list or request updates

• You visit our website or engage with us on social media

• You’re a seller, buyer, tenant, supplier, or team member

• We reach out to you with property updates or relevant opportunities

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We do not sell your information, and we never share it with overseas organisations or third parties without your permission.

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YOUR RIGHTS

You’re entitled to know what information we hold about you - and to correct it if something’s not right. If you'd like to access or update your personal details, or if you'd prefer not to receive marketing from us, simply get in touch.

Contact us by phone: 03 9831 9831 or email: admin@cooperhill.au

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COOKIES & WEBSITE TRACKING

Like most websites, ours uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site - but they don’t identify you personally. You’re always free to disable them via your browser settings.

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NEWSLETTER SUBSCRIPTIONS

We only email you if you’ve opted in - and you can unsubscribe at any time via the link in the email footer. Our goal is to share content that’s relevant and respectful, never intrusive.

​SECURITY

We use industry-standard safeguards to protect your personal data, including secure servers and restricted access. While no system is ever completely foolproof, we do our utmost to protect your information from loss, misuse, or unauthorised access.

​​LEGAL REQUIREMENTS

We may disclose personal information if required to do so by law, or to protect our rights, team members, clients, or the public.

​THIRD PARTY LINKS

Sometimes we share links to external websites for your convenience. Please note that we’re not responsible for the privacy practices of those sites, and we recommend reviewing their policies if you choose to engage with them.

​UPDATES TO THIS POLICY

From time to time, we may update this policy to reflect changes in law or the way we operate. The latest version will always be available on this page.

 

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